Friday, October 23, 2020 COVID-19 Update

What's new

Family members flying into Canada to attend funerals can now apply to avoid 14 days of quarantine

The Public Health Agency of Canada has announced that family members outside of Canada can now apply for compassionate entry and/or limited release from quarantine

  • Step 1 – Review the Government Of Canada website with the most up to date information related to COVID-19: Compassionate entry for travelers and limited release from quarantine

  • Step 2 - Request the Funeral Home complete the required site visit authorization 
    • Foreign national who has not yet travelled to Canada and needs a limited release from mandatory quarantine

Click to open and complete this form

  • Canadian citizen, permanent resident or person registered under the Indian Act who needs a limited release from mandatory quarantine

Click to open and complete this form

  • Foreign nations who have already entered Canada, if you now need a limited release from mandatory quarantine

Click to open and complete this form


  • Step 3 - Review the Letter signed by Alberta’s Chief Medical Officer Of Health Dr. Deana Hinshaw on October 21, 2020 with the most up to date information related to COVID-19: Compassionate entry for travelers and limited release from quarantine Alberta requirements.

Including but not limited to;

  • provide a letter signed by the family of the deceased confirming their support of the Attendee's attendance at the funeral or end of life event;
  • Provide confirmation of a negative COVID-19 test result from a test administered no more than 48 hours prior to the event.

The Public Health Agency of Canada’s goal is to respond to applications within 7 business days. Some cases will fall outside this service standard.

Source: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/compassionate-entry-limited-release-from-quarantine.html


August 1st, 2020 COVID-19 Update

What's new

​McInnis & Holloway holds the safety of our families, our team and our community at the forefront. Our  facilities can accommodate 100 people while ensuring we have the proper physical distancing in place, as outline by the Government for services and receptions.  

  • Funeral Services are permitted up to 100 people (within funeral homes)
    • If you desire to have a funeral that exceeds 100 guests, we can help you
  • Funeral receptions are permitted up to 50 people indoors 
    • ​Boxed lunches are available to be served to guests​

We have included below all the policies and procedures we have in place to ensure we can proceed safely with services and receptions in our facilities.  

We are honoured to assist families during these unprecedented times. 

To speak to one of our Licensed Funeral Directors to plan a service or reception for up to 50 people please call 403.243-8200, our caring staff are here to assist you.  


Respectfully,


Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200
www.MHFH.com







Wednesday, June 10, 2020 COVID-19 Update

What's new

Premier Jason Kenney announced on Tuesday June 9th that phase two of Alberta's Relaunch Strategy will begin on Friday, June 12th, a full week ahead of schedule.

McInnis & Holloway is pleased to announce, that for the first time since March, families are permitted to have a funeral service with no limit on the number of people in churches with physical distancing guidelines in place. Additionally, funeral services held in funeral homes are permitted with up 100 people in attendance with physical distancing measures in place.   


We also received clarification, that as a valuable part of the grieving process, receptions are permitted in the funeral home These receptions can include up to 100 people outdoors or 100 people in combination of outdoors and indoors or 50 people indoors.  To ensure a safe experience for all physical distancing guidelines will be monitored during indoor and outdoor receptions. 


It was also recommended that food should be served prepackaged.  In preparation for this relaunch McInnis & Holloway has been working closely with our exclusive catering services to create a menu of boxed lunches.  Rest assured that our funeral homes and catering services will follow all health and sanitary guidelines.   


We are aware of many area churches that are comfortable reopening and hosting funeral services. It’s important to know that not all churches may be open yet.  Please contact McInnis & Holloway to confirm with the church prior to booking services and or receptions.  


Remember, churches can resume having funerals of over 200 people while following physical distancing guidelines. If a church is unable to host receptions families may schedule receptions at any of our 10 locations.


Families have inquired about utilizing our box lunch services when a reception has not been planned.  We are pleased to make available our delicious boxed lunches even when a reception may not be taking place.  Some families have already been taking advantage of this unique offering and their feedback has been very positive.  


 We remain committed to safely serving all families and will continue to monitor Alberta’s relaunch and provide updates as we slowly return to this new normal together.  






















Respectfully,

Jeff Hagel

President

McInnis & Holloway Funeral Homes

PH: 403-243-8200
www.MHFH.com

Thursday, June 4, 2020 COVID-19 Update

What's new

McInnis & Holloway is grateful that the Alberta Government has recognized the importance of funerals and receptions giving families the opportunity to say good-bye with the support of more family and friends. 

We have received notice from the Province of Alberta, as well as our regulatory bodies that funeral services and receptions have now increased from 15 people to up to 50 people with proper social distancing. 

Many families have either not held a service or were only able to have a small private service to honour their loved one.   Our facilities can now allow a service or reception to take place enabling more family members and friends to gather and support one another.  

McInnis & Holloway holds the safety of our families, our team and our community at the forefront. Our Calgary and Cochrane facilities can accommodate 50 people while ensuring we have the proper physical distancing in place, as outline by the Government for services and receptions.  

We have included below all the policies and procedures we have in place to ensure we can proceed safely with services and receptions in our facilities.  

We are honoured to assist families during these unprecedented times. 

To speak to one of our Licensed Funeral Directors to plan a service or reception for up to 50 people please call 403.243-8200, our caring staff are here to assist you.  




Respectfully,

Jeff Hagel

President

McInnis & Holloway Funeral Homes

PH: 403-243-8200
www.MHFH.com



Saturday May 16, 2020 COVID-19 Update

What's new


In consultation with various agencies and carefully considering Dr. Hinshaw’s announcements, McInnis & Holloway want to reassure our community that we are continuing to provide the opportunity for families to gather and remember their loved ones.  As we proceed with funeral services in the safest of environments, we know that this is an important step in the healing process. 


As depicted in the graph below Alberta’s active cases have continued to decrease.  The collective efforts made by each community to flatten the curve have helped Alberta move forward with 'Phase One' of the relaunch strategy. 

On May 13th Premier Jason Kenny and Dr. Deena Hinshaw announced that Alberta Funeral Homes and places of worship are critically important and may continue to serve our community within the safety guidelines in place.  McInnis & Holloway has been diligently adhering to these safety guideline for two months.  Phase one of the ‘Relaunch Strategy’ includes modifications to those safety guidelines in order to allow more people to attend funeral events.  Below are details regarding those changes. 


Starting May 14th:  

​Funeral Homes in Alberta (outside Calgary & Brooks) can now host 50 people or 1/3 their maximum capacity (whichever is less) 

May 14 

Airdrie, Cochrane, Rockyview County, Chestermere, and all surrounding areas 

Airdrie Funeral Home - 30 people 
Cochrane Funeral Home - 50 people 

June 1st 

Calgary and Brooks


It is the honour of McInnis & Holloway and Heritage Funeral Service to continue serving our community with the below important safeguards at all eight locations (plus specific safeguards at our offsite facility caring for all COVID-19 decededents) 

  • Seating will be separated to encourage physical distancing  
    • We have adjusted our seating to have proper physical distancing between seats. Our large and spacious facilities can safely accommodate 50 people at funeral services, visitations, celebrations of life, memorial services and cremation services. Each McInnis & Holloway and Heritage Funeral Service locations will follow specific guidelines to maintain ample social distancing for guests.  Please see below for details on those guidelines for each location: 
      • Airdrie 
        • every 2nd pew closed and will be limited to 30 people (May 14th) 
      • Cochrane 
        • chairs removed and limited to 50 people (May 14th) 
      • Park Memorial 
        • chairs removed and limited to 50 people (June 1st) 
      • Chapel of the Bells 
        • chairs removed and limited to 50 people (June 1st) 
      • Fishcreek 
        • chairs removed and limited to 50 people (June 1st) 
      • Crowfoot 
        • chairs removed and limited to 50 people (June 1st) 
      • Eastside 
        • chairs removed and limited to 50 people (June 1st) 
      • Deerfoot South 
        • chairs removed and limited to 50 people (June 1st) 

  • Funeral home staff will monitor physical distancing behaviors and remind attendees (not from the same house) to follow physical distancing rules. 
  • Masks are not required but will be made available at all funerals.  These masks will be supplied by McInnis & Holloway
  • Pallbearers will be encouraged to use our carriages (indoors and outdoors) and maintain six feet of physical distancing until carrying the casket is required.   
    • Masks will be worn by all staff pallbearers and offered to family pallbearers. 
  • Hand sanitizer stations will continue to be available at all entrances.  Every guest will be encouraged to use hand sanitizer.  
    • Hand washing is required by all staff every 30 minutes and proper hand washing signs.  Clear visible signage will continue to be posted. 
  • Healthy individuals are welcome and encouraged to attend funerals.  Those that are feeling unwell (including Presiders, funeral staff and musicians) are asked to avoid entering the funeral home. Signs communicating this message will remain posted outside all entrances. 
  • Dedicated continuous disinfecting of all high-touch surfaces within the funeral home will continue to take place with the addition of a new placard denoting that an area has been disinfected. 
    • Disinfecting all areas of the funeral home (multiple times daily) will continue to be documented and monitored 
  • The use of IqAir filters with hyperHEPA filters designed for virus and bacterial removal efficiency greater than 99.5% will continue to be used in order to keep our buildings safe 
  • All memorial books will include disinfected pens and cleaning wipes 
  • Online streaming will continue to be made available at no charge to families 
  • FM broadcasting services to parking lot remains available 
  • Soloists may perform along with an organist. Due to the increase risks associated with group singing all hymnals have been removed.  Hymns should be limited to a soloist. 
  • Limousines (family transportation) will be available but limited to 50% seating capacity (five family members) and restricted to the rear passenger compartment. 
  • Service folders are available and may be printed on plastic paper


Families with questions or concerns about funeral planning are encouraged to contact McInnis & Holloway directly. We continue to monitor this situation closely and will provide crucial dates as needed. Please stay up to date through Alberta’s COVID-19 website and COVID-19 resources from Dr. Alan Wolfelt. 


McInnis & Holloway recognizes this may be challenging financial times for some families. As in the past, we will not turn any individual away for lack of funds and will continue to work with each family to ensure every service we provide a meaningful one. 

  

Respectfully,


Jeff Hagel

President

McInnis & Holloway Funeral Homes

PH: 403-243-8200
www.MHFH.com


Wednesday May 6, 2020 COVID-19 UPDATE

What's new


Most recently, McInnis & Holloway have partnered with FM Systems, one of Canada’s leading audio suppliers, to secure a FM broadcast license.  If families wish services will now be available to listen by audio broadcast on a local FM radio station for those individuals who wish to be physically present while remaining in their cars in the funeral home parking lot. “

 

On April 30th Premier Jason Kenney announced Alberta’s relaunch strategy and on April 29th during the Alberta Government's daily COVID-19 update Dr. Deena Hinshaw mentioned continued restriction for funerals.


It was announced that Albertians should expect physical distancing to last for many months.  As stated by Dr. Hinshaw, ”Those measures are going to be in place for many many months to come and we shouldn't be anticipating that those kinds of measures will be going away " 

 

Dr. Deena Hinshaw does support Albertians getting outside and being present with others when families have experienced the death of a loved one.  People are not asked to stay home but encouraged to look for ways in which individuals may gather while respecting the 15 person and physical distancing restrictions. 

 

While online condolences and online streaming of services is still very important to many families, we are also seeing people across the world adopt meaningful ways that allow friends and families to get together in person while complying with the physical distancing and 15 person maximum restrictions.   

 

You may have read about or participated in a drive by birthday party/parade or have witnessed the honoree drive through the streets as friends and family stand by waving and showing handmade signs. These meaningful in person events are incredibly impactful and further support the online gestures shared by extended family and friends.  

 

During March and April families planning a tribute for their loved one have worked closely with our arrangers to incorporate creative ways for friends and family to be together in person.  We have seen; 

 

•extended visitation time to rotate friends and family  

•shorter services that repeat two or three times with different people in attendance 

•processions drive past a care centre or family residence for those that are unable attend 

•graveside services that include more 15 people who remain  their cars and show their support by being present 

•family friends parking their cars as an honour guard at the entrance to the funeral home 

 

Most recently, McInnis & Holloway have partnered with FM Systems, one of Canada’s leading audio suppliers, to secure a FM broadcast license.  Services will now be available to listen by audio broadcast on a local FM radio station for those individuals who wish to be physically present while remaining in their cars in the funeral home parking lot. 

 

In addition to broadcasting the audio from a service taking place inside the funeral home FM Systems has available an 18-25 foot screen option for those families wishing to show a video of the service outdoors in our parking lot. Partnering with FM Systems to broadcast the indoor service outdoors for attendees is a natural progression and a logical next step in helping people connect with bereaved families to honor a loved one’s life.  

 

Families will continue to have the online streaming option available as they consider different ways to include extended family and friends.  


Families with questions or concerns about funeral planning are encouraged to contact McInnis & Holloway Funeral Homes directly by calling 403-243-8200 or emailing info@mhfh.com 

Respectfully,


Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200
www.MHFH.com


Friday April 4, 2020 COVID-19 UPDATE

What's new

Calgary announced festivals & city events canceled until June 30, 2020 but funerals are still permitted. 

As COVID-19 continues to spread worldwide Calgary’s Mayor Nenshi and city officials work to take the necessary steps in protecting the health and safety of all residents.  In the most recent (April 3, 2020) update by Mayor Nenshi it was announced that all public events scheduled in Calgary between April 3rd and June 30th have been cancelled. Please watch the below video for a full explanation of cancellations.

This announcement also addressed events taking place on private property. As made clear by Mayor Nenshi events taking on private property with 15 people or less and following social distancing guidelines are permitted.  McInnis & Holloway Funeral Homes stands in full support of the Mayor’s decision and will continue to follow the provisions in place for hosting private events.  

As detailed in the McInnis & Holloway COVID-19 update shared on March 27th our team of dedicated funeral professionals remain committed to helping families plan a private farewell following the death of a loved one. Families who entrust McInnis & Holloway Funeral Homes with caring for their loved can expect modified practices at the same high level of excellent service.

Families with questions or concerns about funeral planning are encouraged to contact McInnis & Holloway Funeral Homes directly by calling 403-243-8200 or emailing info@mhfh.com 

Respectfully,


Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200
www.MHFH.com

Click to view Mayor Nenshi's April 3rd announcement 



Tuesday, March 27th Update

What's new

The feelings of grief and heartache that follows the death of a beloved friend or family member cannot be placed on hold during these complicated times.  A meaningful tribute helps those who are grieving begin the healing process. 

McInnis & Holloway has six Calgary locations, plus Cochrane and Airdrie that have been designed to meet the needs of families as we navigate COVID-19.  We are able to offer additional space as required to provide proper social distancing among guests in attendance.  Please note this space is offered at no additional cost for the families we serve. With Alberta's Chief Medical Officer of Health's March 27th announcement limiting those in attendance at one time to 15, we are encouraging friend and family to stagger their arrive times and not gather in large groups outside.

To help protect the public against the spread of COVID-19 our team is screened on a daily basis.  Those employees who returned from traveling outside of the country will be on self-quarantine for 14 days. It is important to know that as we strive to adapt to this new normal we will continue to ask for the community’s support in honoring lives and showing comfort to the families we are serving.

If you are unable to attend a gathering or service, we encourage you to record a video using your smartphone or tablet.  Please take a few minutes to share your favorite memories of a person and how much they meant to you with comforting words of support for grieving families.  McInnis & Holloway will be honored to share these special videos with the families we are serving.

Please follow this link for more details on how to record special memories on your mobile device.  Click here to send video condolences

We are also aware this may be challenging financial times for some families. As in the past, we will not turn anyone away for lack of funds and will continue to work with each family to make every service we provide a meaningful one.

If a family should experience the death of loved one due to COVID-19 and wishes to plan a second tribute gathering in the months to come, the use of any one of our eight modern buildings will be available at a substantially discounted rate.  McInnis & Holloway knows the value of bringing family and friends together.  It will be our honor to assist in planning a second remembrance to include extended family and friends.  Please know that when the time is suitable we are here for our community.

Again, we continue to monitor this situation closely and will provide crucial dates as needed. We encourage you to stay up to date through Alberta’s COVID-19 website and our new helpful new COVID-19 resources from Dr. Allen Wolfelt.

Thank you for your continued trust in us. 


Respectfully,

Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200





Tuesday, March 17th Update

What's new

Alberta declared a state of emergency under the Public Health Act.

What does this mean?

  • Today’s announcement was the first announcement that specifically mentioned that funerals can proceed. Our Alberta Government has recognized how import funeral services are for the community, especially during these complicated times.
    • Many are experiencing a death in their family completely separate from COVID-19. Proceeding with an initial funeral service (even though limited in scope) provides the ability to surround the family with much needed support in the time of their loss. 

  • We have adjusted our seating to have social distancing between seats. Based on our large facilities we can safely accommodate 50 people at funeral services, visitations, celebrations of life, memorial services and cremation services at all eight McInnis & Holloway locations while still maintaining abundant social distancing.


  • We are here to serve families and our community. We are proceeding with small funerals under 50 and offering families the option of recording the funeral to privately share or post online for family and friends who cannot attend.

  • We are honoured to assist families that have more than 50 people attend by extending visiting hours at all services to ensure no more than 50 people are present at one time.

  • Alberta’s recent announcement restricts our ability to handle food due to cross contamination but we are still welcoming families to use our facilities as a place to gather and remember with up to 50 people at a time. We are discussing with families that funeral receptions will be postponed.

  • Funeral service is often accompanied with limousine service and with McInnis & Holloway’s family transportation accommodating 11 passengers we do not feel that social distancing can be achieved and therefore we are encouraging families to use their own vehicles with smaller capacities.

  • McInnis & Holloway’s Family Care representatives will continue to assist families by submitting time sensitive forms on their behalf and will provide a follow-up meeting once this health emergency subsides.

  • Families finding comfort in talking to one of McInnis & Holloway’s prearrangements specialists are welcome to continue to reach out any time as we are available to assist via telephone, email and internet.

  • McInnis & Holloway is welcoming families impacted by local cemeteries who have postponed the burial and placement of urns to contact us for safekeeping options of their loved one.


Respectfully,

Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200


Statement on COVID-19 - Update

March 15, 2020


McInnis & Holloway offers services and support that are essential to many individuals. We will continue to serve our community in these complicated times. By monitoring the situation closely and taking immediate action when needed, we are doing what we can to ensure the health and well-being of our staff, our community and families we are honoured to serve. While the risk remains low in Alberta, we are taking this situation seriously. Here are the steps we are taking to ensure the health and safety at McInnis & Holloway.

McInnis & Holloway’s Commitment to our Community

  • McInnis & Holloway’s six Calgary locations and our Airdrie and Cochrane locations will remain open with extended operating hours to best accommodate families needs.
  • An Emergency preparedness plan is in place that includes caring for all Calgarians during these unprecedented times.
  • A stand alone facility outside of McInnis & Holloway’s eight locations has been identified to handle all COVID-19 deceased if required.


McInnis & Holloway will continue to be proactive in accordance with our pandemic planning and guidance from various agencies including Alberta’s Chief Medical Officer of Health Dr. Deena Hinshaw.

As with any virus or respiratory illness, good hygiene practices such as frequent handwashing, covering coughs and sneezes, and staying at home and away from others when you are feeling ill is crucial in reducing the spread of illness. We encourage everyone to review the Government of Alberta website regarding COVID-19 for further information on prevention at https://www.alberta.ca/coronavirus-info-for-albertans.aspx

Caring for those that have questions about an expected passing or assisting families that have experienced a death.

Arranging & Scheduling Funerals - what we are doing

  • Appointment times for arranging funerals are offered to families in person, via telephone or by video call.
  • Elderly and Immune compromised families
    • Offered appointments at 9am (the quietest time with the least amount of people in the funeral home)
  • Feeling ill, or live with someone who may be 
    • Please call prior to visiting the funeral home
  • Signage has been put up reminding everyone of this.
  • IQair filters using hyperHEPA filters with virus and bacterial removal efficiency greater than 99.5% are assisting to keep our buildings safe
  • Vigilant continual disinfecting of all high-touch surfaces within the funeral home 


In consultation with various agencies and carefully considering Dr. Hinshaw’s announcements, McInnis & Holloway wants to reassure families that we are continuing to provide the opportunity to gather and remember a loved one and proceed with funeral services, this is an important step in the healing process.


Funerals Services, Celebrations of Life and Funeral Receptions - what we are doing

  • Funerals are continuing to take place - visit the obituary for up to date information
  • Social Distancing is being encouraged 
  • Seating has been spaced out
  • Signage regarding sharing condolences and provide your support but limiting your physical contact when with the family has been put up.
  • Receptions will proceed with food exclusively from health department licensed kitchens
    • ​Food with be individually served by McInnis & Holloway hostesses 
  • Shared books, hymnals, have been replaced by digital projections
  • Additional hand sanitizer stations at all funerals
  • Memorial Books are accompanied by sanitized pens and cleaning wipes
  • Online streaming available to all families (without cost)
  • Attendees who are Feeling ill, or live with someone who may be are asked to view services online vs attending
    • AHS exterior signage has been put out to remind those ill to avoid visiting.
    • Limiting attendees to close family and friends (less than 250 people)
    • Online streaming available for others to view
    • Online guest book messages are encouraged to show support
  • Video condolences are being accepted to be put together for the family, at no additional cost.


Things are changing on a daily basis, and we will provide you with up to date information as it becomes available. Please keep in mind that our recommendations and policies around COVID-19 safety will continue to evolve as the situation changes locally.



Respectfully,

Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200



March 12, 2020 Statement

Online Streaming now being made available on all services without charge

The health, safety and well being of our families, guests and staff are always a top priority. As COVID-19 concerns heighten around the world we want to assure the public that from the onset of COVID-19 McInnis & Holloway has been in contact with the Centre for Disease Control (CDC), National Funeral Directors Association (NFDA), Funeral Service Association of Canada (FSAC), Alberta Health Services (AHS), Public Health Agency of Canada (PHAC), and other agencies around the world to ensure we are aware of, and aligned with, guidance regarding best practices.  

To date there are no known cases where this virus has been transmitted from one person to another at a funeral home or from a deceased body, but this hasn’t decreased our diligence regarding COVID-19. 

McInnis & Holloway is continuing to thoroughly disinfect our buildings using industry-approved health care grade products. In addition to the standard funeral home cleaning and disinfecting, we have taken additional measures to increase the disinfecting of all surfaces within the funeral homes and the use of IQair filters that have a virus and bacterial removal efficiency of greater than 99.5 percent.

  
Mcinnis & Holloway Funeral Homes want to reassure families that we are here to assist them in caring for their loved ones and we will continue to arrange funeral services during these uncertain times. Recognizing a life that has been lost is a critical step in the grief journey.

Alberta’s Chief Medical Officer of Health Dr. Deena Hinshaw announced on, Thursday March 12th, that Alberta is asking organizers to cancel any events that have more than 250 attendees.
 
In consultation with various agencies and carefully considering the recent announcement, McInnis & Holloway wants to reassure families that we will continue to provide the opportunity to gather and remember a loved one and proceed with funeral services as we know this is an important step in the healing process. 

With over 75% of funerals expecting less than 250 people, we do not see this announcement affecting most services. It was also announced that this does not extend to places of worship meaning all funeral masses and funeral services at churches are able to proceed, but we will respect the discretion of each individual church. If a family is anticipating more than 250 attendees, we suggest an announcement be added to the obituary that the funeral will be held for family and close friends.  We are also offering families the opportunity to stream funeral services online for those unable to attend.

 It is our hope that this gives you confidence in the actions we are taking regarding COVID-19 and in an effort to provide further piece of mind you will start to see additional hand sanitizers and air purifiers throughout the funeral home.


Respectfully,

Jeff Hagel
President
McInnis & Holloway Funeral Homes
PH: 403-243-8200
www.MHFH.com